1): Policy Overview
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
2): Refund Policy Rules
- After receiving your request and verifying the status of your hosting service, we will process your return. Please allow at least seven (7) days from the receipt of your request to process the return. Refunds may take 1-7 working days. We will notify you by email when your refund has been processed.
- Refunds are strictly limited to **one per customer** (multiple signups or purchases of multiple hosting services do not qualify for separate refunds).
- Refunds are not granted under any circumstances to accounts closed or suspended due to Terms of Service (TOS) violations.
- Upgrades or downgrades of existing products are non-refundable. The user assumes full responsibility for any self-triggered package changes.
- Refunds are not granted on Domain Registrations, Renewals, or Transfers.
- No refunds are available for hosting purchases completed using a wallet credit balance.
- If a client already owns a product and orders a new package, the refund policy does not apply to the new order.
- No refund will be processed if our support/server team does not detect any active technical issues on your web hosting service.
- No refunds are issued if a service is suspended or terminated (due to bulk email marketing, email abuse, resource misuse, hosting illegal/immoral content, or server overuse).
3): Tax & Convenience Charges
Important Note: We will not refund taxes, transaction charges, payment gateway processing fees, or convenience charges. These are parsed directly by third-party processors and remain non-refundable.
4): Refunds Applicable On
Refund validity depends on the specific hosting plan or product category purchased. Please refer to the matrix below:
| Product / Service | Applicability / Window |
|---|---|
| Shared Hosting | 7 Days Refund |
| Cloud Hosting | 7 Days Refund |
| Reseller Hosting | 3 Days Refund |
| Master Hosting | 3 Days Refund |
| Alpha Reseller | 3 Days Refund |
| Root Reseller | No Refund |
| VPS Hosting | No Refund |
| Domain Names | No Refund |
5): Refund Charge
Standard processing fees are deducted by our gateways when returning transaction amounts to their sources:
Indian Gateways
Transaction surcharge deducted for UPI & domestic cards.
PayPal Account
Gateway fee deducted for international PayPal reversals.
6): Questions & Support
If you have any questions or require support regarding our refund policy, please reach out to our administration department:
